Bethesda Support Glitch Revealed Personal Information of Fallout 76 Customers



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Another bump in the road for Fallout 76.

Update: A Bethesda community administrator posted a more comprehensive response to the support issue that leaked Fallout 76 customer’s personal information.

“We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Upon discovery, we immediately took down the website to fix the error.

We are still investigating this incident and will provide additional updates as we learn more. During the incident, it appears that the user name, name, contact information, and proof of purchase information provided by a limited number of customers on their support ticket requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed. We plan to notify customers who may have been impacted. 

Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation.”

Original story follows:

A Bethesda Support glitch has accidentally revealed the personal information, including names, addresses, and phone numbers, of Fallout 76 players submitting help tickets.

As reported by Kotaku, people who were submitting tickets to Bethesda Support, such as for the replacement Fallout 76 canvas bag, were given access to parts of Bethesda’s ticketing system.

Users were able to open and close tickets, view customer’s personal information, see receipt screenshots, see what type of card was used to purchase Fallout 76, and more.

One user, Jessie Tracy, even posted a screenshot of what this mistake on Bethesda’s part looked like in action.

Jessie

As mentioned previously, many of these users were submitting tickets for a replacement canvas bag after Bethesda included a cheaper nylon bag in the $200 Power Armor Edition due to the “unavailability of materials.”

This issue has since been resolved, as confirmed by Bethesda community manager LadyDevann on Bethesda’s forum.

Fallout 76 has had a bumpy few weeks since its launch on November 14, as players have been running into a lot of bugs and issues with this new style of Fallout game.

In our review of Fallout 76, we said that we enjoyed parts of the game, but ultimately “the rich wasteland map of Fallout 76 is wasted on a mess of bugs, conflicting ideas, and monotony.”

Bethesda has responded to these complaints and issues after players were frustrated with its lack of communication, and promised to “work to make a better bridge between you and the dev team at BGS.”

Fallout 76 is set to get a new patch on December 11 that will have bug fixes, rebalancing, increased stash storage, improved stability and much more.

Adam Bankhurst is a news writer for IGN who thinks Fallout 76, and everything else in life, just needs Galaxy News Radio. You can follow him on Twitter @AdamBankhurst.



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